Lemken says its new global online information portal will allow it to further increase service levels. Called LEONIS (Lemken Online Information Service), and designed to provide customers with a wide range of options and search functions, the homepage includes operating instructions, spare parts lists, photographs, videos and brochures, all available to download.
The information area for dealers is a new feature. A single registration via the dealer portal now gives Lemken distribution partners additional online access to assembly and service instructions, implement cards, technology newsletters and training documentation. Providing them with access to the latest information, the company says dealers can conduct their own research and download relevant after-sales information.
Service questions can be resolved via the search function, for example by entering an error code. The search then returns more comprehensive troubleshooting information to support specialist dealers in identifying and resolving problems. More supporting systems will be added in the future.
