John Deere and participating dealers have introduced a new Harvest Promise programme for its combines. Offering the promise of a back-up combine, free of charge, if essential parts are not delivered within 24 hours during harvest, the aim is to ensure customers can keep the harvest running should a combine be stopped through the lack of a vital replacement part. Offered to all John Deere customers operating combines up to seven years old, the harvester will qualify if it has undergone an Expert Check inspection, preferably during the winter, and all subsequent repairs have been made with genuine parts. Participating dealers will have suitable back-up machines in place to ensure sufficient combine capacity is available if required.
“Our initial experience in 2016 across Poland and France encouraged us to extend the programme to Germany and the UK in 2017,” says John Deere’s European parts product manager David Driedger. “Feedback from both dealers and customers has been very positive.”
